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FAQ

Regarding the purchase of our products

  • Prices are in Canadian dollars.

Regarding the pick-up process

As of Spring 2020, it is possible to pick-up your paid purchases at the following locations:

  • In Montreal at the Lionel-Groulx subway station or at the Atwater market (map).
  • In St-Sauveur, on the corner of Principale et de l’Église street (map).

Regarding delivery

  • We delivery in Quebec, Canada and the US.
  • Orders are generally shipped within 2 to 4 working days.  Please note that orders will not be shipped on weekends or statutory holidays.
  • Orders are shipped by Canada Post, regular service.

With regard to the terms of sale, delivery and our return policy, please refer to the Terms and Conditions tab accessible at the bottom of every page.

For our privacy policy, please consult this link.

Yes. All the ingredients are organic. They are also local whenever possible.  Bananas don’t grow in Montreal 😉

Three (3) months in a cool dry place. The treats are slow cooked at a low temperature to extend storage without using any preservatives.

Absolutely! We do however recommend you read the list of ingredients if you have food allergies. All our treats may contain traces of nuts and wheat.

We ship in Quebec, Canada and the US. Expedited delivery in the Montreal and North Shore area.

Treats are non-refundable due to their perishable nature.

Take a picture of the product and send us a detailed description of the damage within 3 days following delivery at info@billiebone.com. We will replace the damaged products at no cost to you.

Several retail stores offer BILLIEBONE products.  See the map here.

You have a storefront shop? You want to offer your customers BILLIEBONE organic dog treats and accessories? Complete this form

BILLIEBONE sera fermé du 16 août au 12 septembre 2021 inclusivement. Vous êtes les bienvenus de passer vos commandes en sachant que les livraisons se feront la semaine du 12 septembre 2021. Un très grand merci pour votre patience et fidélité 💕🐾

BILLIEBONE will be closed from August 16 through to September 12th 2021. We welcome orders during this time but deliveries will only be made as of September 12th, 2021. A huge thank you for your continued support 🐾💕

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