Terms and conditions

Purchase & Subscription Agreement

This agreement (the “Agreement”) is a contract between you (“you”) and BILLIEBONE (“us”, “we”, “our” or the “Company”) concerning the conditions associated with the ordering and receiving of BILLIEBONE dog food, content or other products (the “Products”) (the “Dog Food Delivery Service”) made available through your use of the website “BILLIEBONE.com”, any subdomain and any other platform (including any mobile applications) in relation thereof (the “Website” and together with the Products and the Dog Food Delivery Service, the “Service”). Please read all of the following terms and conditions carefully before using the Service.

By accessing the Website, using the Service or selecting “I Agree” upon creating your BILLIEBONE Account (as defined below), you agree to all the terms and conditions stated in the Agreement. If, at any time, you do not or cannot agree to the terms of the Agreement, you must cease using the Service by cancelling your Subscription in the manner described herein.

Eligibility for use of the Services and Placing an Order

The Services are not targeted toward or intended for use by anyone under the age of 18. By using the Services, you represent and warrant that you (a) are 18 years of age or older, (b) have not been previously suspended or removed from the Service, or engaged in any activity that could result in suspension or removal from the Service, (c) do not have more than one account to use the Services (a “BILLIEBONE Account”), and (d) have full power and authority to enter into the Agreement and in so doing will not violate any other agreement to which you are a party.

Terms of Sale

BILLIEBONE uses Stripe, a secure online payment service that allows customers to pay by credit card. A payment confirmation email will be sent. You can follow the status of your order, or consult your order history in the “My Account” section of this website, if you created an account during your purchase.

The services are offered by way of a subscription (the “Subscription”). When you register for a Subscription, you agree that: (1) BILLIEBONE (or a third party payment processor authorized by us) is authorized to charge you credit card for your Subscription, and that we are authorized to charge you until such time that your Subscription is cancelled, (2) should you wish to “skip” a week or cancel your subscription, you must provide us notice on: (i) Wednesday before midnight if your delivery is scheduled on Monday, Tuesday or Wednesday, or (ii) Saturday before midnight if your delivery is scheduled on Thursday and Friday, otherwise you will receive the Service as scheduled, (3) the amount you will be charged per week may change if you modify your plan selection, benefit from a Special Offer or the application of Credits, or if there are changes to applicable taxes or other charges, (4) the purpose of the Service is to provide you with completely cooked dog food; and (6) to receive promotional information regarding the Service.

All prices are shown in Canadian dollars and include sales tax where applicable. BILLIEBONE reserves the right to change product prices at any time without notice.

Our prices include GST/HST where applicable at the following rates:

  • 5% HST
  • 9,975% QST where applicable in the province of Québec.

We accept no liability to complete any transaction which cannot be cleared by our payment processor, whether because there are no sufficient funds available on your credit card or otherwise. If such situation would occur, you will receive an error message and the transaction will be denied. Moreover, we may suspend your BILLIEBONE Account and contact you so you can provide us with valid alternative credit card information. Such suspension shall not relieve you from your obligation to pay any fees owed to us.

Please consult your BILLIEBONE Account for more information on the pricing and features of our different Subscription plans. You acknowledge being bound by the terms and conditions of the Subscription plan you have selected.

Return Policy

No refunds will be given on our treats. In the event of an error in the execution of your order, please notify us within three (3) days of receiving said order so that we can make the necessary corrections. Please notify us of any accessory damage within (3) days of receipt of the goods by sending us photos and description of the damage to info@billiebone.com. As soon as we receive the information, we will issue a credit to your account which will be applicable on your next order. All accessory sales are final.

You are responsible for inspecting items upon their delivery for any damage or other issues including but not limited to the freshness of the Products you receive. Although unlikely, if you have any reason to believe that a Product in your delivery is not suitable for consumption, please contact us immediately at info@BILLIEBONE.com



We deliver to Quebec, Canada and the United States.

Orders are generally dispatched within 2 to 4 working days. Please note that goods will not be shipped on weekends or any other public holiday.

BILLIEBONE generally uses third party services for shipping and therefore all Products purchased are made pursuant to a shipment contract whereby the title to and the risk of loss of such products passes to you upon delivery of the products to you. Following the delivery, the condition and consumption of the Products are at your own risk, and you are solely responsible for the proper handling, storage, use and consumption of the Products. BILLIEBONE is not responsible or liable for any action(s) or inaction(s) of such third parties and/or its agents, and shall not be liable for any delay or loss of any kind, which occurs while a shipment is in custody or control of a third party.

Shipping times and dates are estimates and actuals may vary due to weather conditions and other factors, some of which may be outside of our control. If there are events beyond our control that interfere with our ability to deliver the Products to you on your scheduled delivery day, we will attempt to deliver your Products as soon as possible. In the event that we remain unable to deliver your Products, we will issue you a Credit for the purchase price of that delivery. You are responsible for the purchase price of the Products if we are unable to make your delivery at your confirmed address at the specified time due to reasons caused by you.

We consider the Products delivered when the third party courier service arrives, and surrenders custody of the Products in accordance with the delivery instructions you have specified in your BILLIEBONE Account. We will presume that any individual present at the location specified in the delivery instructions is authorized to receive the delivery on your behalf. If there is no individual present at the location specified in the delivery instructions we will leave the package unattended at the address or location you have specified. You are responsible for insuring the clarity and completeness of the delivery instructions provided to us.

You are responsible for inspecting all products you receive from us for any damage or other problem upon delivery.

You are responsible for the Products from the moment the deliveryman abandons custody of the Products in accordance with the instructions in your BILLIEBONE Account. You are responsible for the degradation of a Product following any event (including the passage of time) after delivery of the Products. Please keep in mind the season and temperatures in your area at the time of delivery and plan deliveries and storage accordingly.

We may from time to time designate certain locations as “distribution points” where you can collect the products. If you choose to receive your products at a distribution point, we will consider the products delivered when they are made available to you for collection at the specified collection point. You are responsible for collecting your products within the time specified in your shipping confirmation.

Account Credits

As a result of certain situations, we may issue you credits of a promotional value that will be automatically applied to future purchases made by way of your BILLIEBONE Account or otherwise applied to your Subscription, as applicable (the “Credits”). Credits, are promotional in nature, are not transferable, may only be redeemed as instructed by us and are not exchangeable for cash or other property.

Credits only remain available if you maintain both an active BILLIEBONE Account and an active Subscription. Cancelling your Subscription or BILLIEBONE Account will result in the cancellation of your Credits. You may only redeem Credits after they are applied to your BILLIEBONE Account. Any decision made by us regarding a dispute as to your Credit balance is final.


You may cancel your BILLIEBONE Account or your Subscription at any time by contacting our Member Happiness Team either via our live chat, by email (info@BILLIEBONE.com). The Company also reserves the right to suspend or end the Service if you are in breach of the Agreement, or for another serious reason.


You agree to defend, indemnify, and hold BILLIEBONE harmless, its officers, directors, affiliates, employees and agents from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Service as well as the BILLIEBONE Account in relation therewith.


BILLIEBONE may amend the Agreement or any section of the Agreement, in whole or in part, at any time. Each such amendment (i) will be communicated to you at least 30 days before its coming into force; (ii) set out the new section only, or an amended section along with the section as it read formerly; (iii) set out the date the amendment comes into force; and (iv) if the amendment entails an increase in your obligations or a reduction in BILLIEBONE’s obligations, give you the right to refuse any amendment and terminate the Agreement without cost, penalty or cancellation indemnity by sending BILLIEBONE a notice to that effect no later than 30 days after the amendment comes into force. In order to send such a notice, click on the “I Do Not Agree” when the amendment is communicated to you. Refusing an amendment entails the termination of the Agreement, the automatic deactivation of your BILLIEBONE Account and denial of access to the Service.

General Provisions

The Agreement shall be governed by and construed by the laws of the Province of Quebec, Canada and the laws of Canada applicable therein. Parties hereby irrevocably submit and attorn to the jurisdiction of the Courts of the district of Montreal, province of Québec.

The Agreement is the entire and exclusive agreement between BILLIEBONE and you regarding the Service, and the Agreement supersedes and replaces any prior agreements between the BILLIEBONE and you regarding the Service. Except that the Agreement may be supplemented by the terms of any Special Offer we may make to you.

Nothing in the Agreement shall constitute a partnership or joint venture between you and the Company.

If a particular provision of the Agreement is held to be invalid by a court of competent jurisdiction, the provision shall be deemed severed from the Agreement and shall not affect the validity of the Agreement as a whole.


If you have any concern, question or complaint regarding the Agreement, please contact us at: BILLIEBONE


The current Agreement last update was on April 2020.

BILLIEBONE sera fermé du 16 août au 12 septembre 2021 inclusivement. Vous êtes les bienvenus de passer vos commandes en sachant que les livraisons se feront la semaine du 12 septembre 2021. Un très grand merci pour votre patience et fidélité 💕🐾

BILLIEBONE will be closed from August 16 through to September 12th 2021. We welcome orders during this time but deliveries will only be made as of September 12th, 2021. A huge thank you for your continued support 🐾💕


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